Avaya focuses on a range of products for Unified Communications, Customer Experience Management, Networking and Cloud. Avaya is the market leader when it comes to unified communications which include telephony, e-mail, instant messaging and video. The Avaya Aura® architecture abridges complex communications networks, cuts infrastructure costs and delivers voice, video, messaging, presence, web applications and more to users. The Avaya Aura® Contact Center Suite produces a single integrated customer queue, notwithstanding the type of media or modality, including voice, video, email, chat or social media, and brings a highly personalized customer experience. Avaya’s Small and Medium Enterprise Communications (SME) solutions are designed for small and medium enterprises. Avaya IP Office is a great example of an SME solution. Avaya’s Networking portfolio includes Ethernet Switching, Unified Branch, Wireless Networking, Access Control, Unified Management and Avaya Virtual Enterprise Network.